The Key Requirements for a Good Business Communication

Digital technology has now more than ever changed how we do and run a business all because it revolutionized something in the world – communication.

With datastream moving across different platforms virtually borderless and at speeds that make distances irrelevant, it has become an integral part of the day-to-day operations of a business.
If you’re heavily dependent on a reliable communication line here are some things that you’ll most likely need in order to keep things in order.


This communication tool is still relevant and vital in an organization’s daily operations. It has transformed from being a purely text-based digital tool for exchange into a multi-faceted office tool that has made the lives of employees much easier. It has transformed itself into your own personal organizer that integrates other communication tools, so you’ll only have to access them from one app.


VoIP is leaps and bounds more powerful and cost-effective than a regular telephone system. This is why it has been replacing regular telephone systems in the business world. Businesses can take advantage of VoIP, such as cloud phone systems by Gamma, to reduce the total cost of ownership (TCO) and allow for external calling and extension dialing. Features that used to be very costly and burdensome from traditional phone systems can now be acquired affordably.

Cloud phone systems also pass the responsibility of procurement and management to the provider, which saves businesses a lot of time and money. It also promotes collaboration and allows for directing a digital workforce.

Instant Messaging

A good communication system should allow employees to exchange short messages in real-time from a relatively simple and lightweight app. Most people are not glued to their devices waiting for their emails, so it’s easier to have a tool that lists people from your contacts who are online and available for chat. Popular business IMs like Microsoft Teams are designed to be more comprehensive in their features but is centered on real-time collaboration by different members of the team.


A business, at times, should be able to conduct conferences where it’s possible to see the participants in real-time. It allows for a more personal and formal approach in conducting meetings and business calls. With many of today’s businesses shifting their employees’ to work from home, videoconference tools like Zoom and WebEx have become an integral part of a company’s communication stack. This is one of the most effective ways to run a digital workforce by connecting those who are on-site and those working from a remote location. It also reduces travel costs and promotes collaboration for teams with members working from different parts of the globe.

Internet Relay Chat (IRC)

This is a multi-user chat system that allows participants to chat privately in groups. A participant is included in a channel, and once in, he or she can send messages to the entire group or select other members for a private conversation. This has become a popular tool in businesses where everyone is working remotely, and there is a need to keep everyone posted with each other’s activities.

It’s safe to say that all of these communication tools rely on the power of the internet as a medium. The increase in bandwidth and reduced cost has allowed small businesses to compete with larger establishments in reaching wider coverage. Having the following requirements will ensure that your business communications run smoothly and allow teams to work collectively from their respective roles in the company.