Automation used to be considered the way of the future, but that future is arriving quickly and business owners need to do what they can to keep up.
For eCommerce merchants, that means automating fulfillment solutions or, better yet, finding a third-party party service provider that is already equipped to facilitate the change.
Read on to find out about three of the reasons it’s a good idea to jump on board with this emerging trend.
Increased Customer Service and Satisfaction
All eCommerce merchants make implicit promises to their customers.
When a customer places an order online, he or she assumes that the correct product will be delivered on time and in good condition.
This may not seem like much to ask, but merchants who operate their own fulfillment centers know that keeping that implicit promise can be more difficult than it sounds.
Traditional fulfillment centers rely on human laborers to process paperwork, unload containers, organize inventory, package products, and ensure that everything gets out on time.
That leaves a lot of room for human error and inefficiencies.
With a fully automated system, there’s no need to worry about a worker grabbing the wrong product off the shelf, misplacing an order, or affixing the wrong shipping label.
Automated systems ensure that customers’ order data is processed efficiently and correctly, allow merchants to track their inventory from anywhere, and even predict depletion times for key items to ensure that products are always in stock and ready to be shipped out.
By leveraging the power of automation, online business owners can all but eliminate errors to ensure that their customers receive exactly what they ordered on exactly the timeframe they expect.
One of the reasons fulfillment automation is such a perfect match for online business owners is that there’s no need to store all inventory on-site, which means there’s no need for each eCommerce business to maintain a separate warehouse.
Instead, they can work with third-party companies to automate their processes for far less.
Online merchants who want to improve customer service and facilitate increased sales can go to Fulfillment.com to learn how to get started.
Increased Employee Efficiency with Reduced Labor Costs
Human beings are great at a lot of things that machines can’t even begin to understand.
They can create art, establish complex social relationships, cultivate hobbies, provide support for their friends, and enjoy a whole host of other activities.
What they can’t do is outperform artificial intelligence (AI) in realms like data processing and analysis.
That means fulfillment centers that still rely exclusively on manpower to get everything where it’s going often wind up spending a ton of money on labor costs.
Automated systems may require a significant upfront investment, but they can process information much faster than people and provide an excellent return on investment.
Harnessing the power of automation reduces the number of workers required to complete the fulfillment process and makes it easier for employees to complete their work more efficiently, driving down labor costs while simultaneously improving the work environment.
Everybody wins when fulfillment centers automate.
Workers get access to the technology they need to improve performance without placing any extra strain on them.
Fulfillment centers can operate with fewer workers, which allows them to cut costs without cutting corners.
Customers get their goods on time, every time, and eCommerce merchants receive the exceptionally accurate and efficient fulfillment services they need to grow their businesses for less.
Expand to More Complex Business Processes
Automation allows eCommerce merchants to scale their operations up to include more complex business processes that will improve efficiency and drive customer satisfaction.
This may include making the switch to multi-location fulfillment, drop-shipping, automating return processes, and putting a stop to overselling.
Third-party fulfillment centers already have complex systems set up and ready to go, so eCommerce merchants don’t have to worry about all the logistics of switching to more complex business processes.
Instead, they can trust experienced professionals to integrate inventory management, ordering, customer data, shipping, and tracking using real-time data sync that allows business owners to keep an eye on every aspect of their operations.
Since automated fulfillment centers rely on AI and robotics to complete many of the menial tasks associated with data processing, order packaging, and shipping, there will always be personnel available to help merchants manage their operations.
Access to a friendly and professional support team allows merchants to manage the switch to complex business operations without negatively impacting customer service.
This allows online sellers to scale up their operations or even start taking on international customers without having to worry about negatively impacting current levels of customer service and satisfaction.
What to Look for in an Automated Fulfillment Center
Unless online sellers already run their own fulfillment centers and have the working capital available to invest in substantial infrastructural changes, the best way to start incorporating automatic fulfillment into online sales is to find a reputable and professional third-party service provider.
It’s important to find the right one, though, so business owners need to know what to look for.
Find a third-party automated fulfillment center that offers:
- seamless inventory management
- data tracking
- integration with multiple online platforms and marketplaces
- worldwide fulfillment
- reduced delivery times
- proprietary, cloud-based software
- multiple fulfillment locations
- address validation
- automated product depletion alerts
- a reputation for success among other eCommerce merchants
The Bottom Line
Automated fulfillment centers offer eCommerce merchants everything they need to improve customer service, reduce costs, and scale up their operations by integrating more complex business processes without the hassles and costs of upgrading private fulfillment centers.
Now that they understand the benefits of automated fulfillment and what to look for in a third-party service provider, business owners can get started looking for solutions that are right for them.
Once they’ve chosen a third-party provider, they can install the proprietary software, ship their inventory to the fulfillment center, and keep track of all relevant data online to minimize problems and maximize benefits, so get in touch with a reputable fulfillment center today to get started.