Business-Process-Automation

Key Areas of Your Business You Can Automate

Running a business takes a lot of time and energy. In the early days, you might find yourself doing several jobs at once.

There are always going to be several jobs you can delegate to members of your team before you are in a position where you can hire one person to deal with all of it.

However, some of these tasks can still be pretty time-consuming.

It might be better to automate these processes so you or your employee can actually get on with your job.

Inventory

If you have any sort of inventory system, you need to make sure that you automate it as soon as you can.

When you automate your inventory, you won’t have to worry about keeping a close eye on it. Any changes will be logged by the system.

You can set up the system to notify you when these changes happen or you can let the program deal with them.

Some systems even have a special addition which allows you to automatically order more stock when something in the inventory is running low.

VAT

As a business, you will be allowed to claim the VAT back on certain items.

However, you need to make sure that you are also paying exactly the right amount of tax.

To ensure that VAT is correctly calculated in your business, you should look into making tax digital for VAT.

Tools like this that are designed to help can be fantastic as it means you do not have to sit for hours working on your tax return.

You do still need to verify it all when you are finished though.

Customer Chat

If you have a live chat function on your website, you should think about putting a chatbot in front of it first.

The chatbot acts as a basic information gatherer. It can ask a few questions to the customer to gain an idea about their needs.

This data can be then passed onto the customer representative so they can approach the issue in the best way.

The customer might even be able to sort their problem just using the chatbot.

IT Response

The customer experience is not the only one you can automate.

If you deal in any way with IT, you should put in some sort of automatic IT response.

When most people have an issue, they will ask for assistance and have to sit there until someone is able to help them out.

With automatic IT processes they will be given a list of options much like with the customer chat.

From the IT manager’s perspective, they will be able to prioritise the jobs they need to do first, with more important jobs moving up the priority list as they come in.

Email Contact Requests

If you are able to fire off a quick response when someone contacts you, they are more likely to reply when you do send an actual response.

Setting up an automatic response on your emails means that something is always going to be sent back.

You can very easily put together an email template which can be sent out while the customer service representative gets a notification to follow up the call.

Automating your business takes time but it will be worth it.

The more time you can save through not doing little admin tasks and process, the more you will have to be able to focus on your real task.

Organising a business can take a lot of time and effort. If you have many tasks and not enough manpower, you might want to look into making your business practices automatic now.