It is a challenge to attract new clients for your business and requires even more effort to make them stay with you.
Happy customers will not only stay there but will also cheer for you. All the effort that is put in starting a business and the hard work done in order to acquire customers will go in vain if they are not taken care of properly.
A customer looks for the services as well as the benefits he will get from a company. You have to win your clients with the best service that they can get. Here are 6 affordable ways to do it.
1. Communicate Before, During, and After the Sale:
Communication is the key to maintain any healthy relationship. Client service starts from the point of pitching them. You should be mindful of how you are greeting, serving, and talking to them. They add points to your service.
A pleasant attitude makes clients comfortable and allows you to bond with them. Your team should be vigilant in replying to the emails and queries of customers. The language you are using while communicating makes all the difference.
2. Make a Customer Support Team:
A team who is designated to work for the customers help you receive feedback and comply with it without delay. You are able to learn about the negative and positive experiences of clients and can improve your services accordingly.
A chat with the business owner builds customer’s trust in you. And it wouldn’t cost you at all.
3. Be Flexible:
Customers like service providers who are flexible with them. Be available out of office timings. Your focus should be helping out your customers even if you have to go an extra mile for that.
They hate listening to the words “this is against our policy”. Don’t give them a reason to hate you but make them love you by putting customers first. Make it easy for them.
4. Deliver More Than Promised:
Wouldn’t you love it if you get more than you were promised? Who doesn’t! Making promises that you won’t be able to fulfill will have a bad impression and can result in losing clients.
So, be modest while promising but deliver your best. The first experience of your client should be the best. They will be happier to receive additional perks like a gift bag or souvenirs from your side.
5. Be Active on Social Media:
Everyone is active on social media now more than ever. It has become a norm to check your smartphones and visit social websites daily. Triumph your customers by giving appreciation posts for them on your pages.
It will make them stay loyal to you. Also, add offers and proposals to attract traffic.
Have a strong presence on at least one of the social media platforms or your pace will be slowed down.
6. Offer Solutions:
You are running a business, and satisfying clients should be your top priority. Offer them solutions when they are stuck in a problem.
If they haven’t received your delivery, you can tell them what to do. Propose refunds even when not asked for. It’s all about trust and your proposition makes customers rely on you.
Your business survives because of your customers, so, it’s okay to invest in customer service. Express your gratitude towards them, make small gestures like wishing them on their birthdays, and provide best services.
It will make them happily stay with you.